Frequently Asked Questions

1. Why are your wedding dresses priced so low?

  • Our gowns are new wedding dresses that come from overstock, and very gently used runway sample bridal gowns. Many gowns still have the tags attached! To keep stock fresh and representative of today's most desirable styles, gowns are priced below MSRP to ensure a quick sale to allow for a constant flow of beautiful inventory. Our philosophy of providing a high fashion selection means that we'd rather discount gowns for brides to enjoy now, than hold on to past season looks. 

2. How do I know the condition of a wedding dress?

  • All of our gowns are professionally cleaned and completely free of any alterations. We meticulously scan each dress, and offer nothing but the best! We grade them according to the following scale:

    • New With Tags: A brand new, unused, unworn item.​

    • New Without Tags: Brand new, and in perfect condition. Original tags are not attached.

    • Excellent: Looks new, with absolutely no visible defects.

    • Very Good: Used, but is still in very good condition. Very minor, repairable defects may exist, and are clearly defined in item's description (i.e. missing button, missing zipper tooth, etc).

    • Good: Used, but still in good condition. May have 1-2 repairable defects (i.e. minor snag in fabric, minor loose beadwork, few missing buttons, minimal signs of wear etc.)​

3. How do I ensure that my gown is the perfect fit?

  • First, take a look at our Size Guide to find out more about How to Measure, and view our designer Size Charts. If you have any questions, click the "Chat" icon at the bottom right of the page to speak to a Fit Expert.

4. What is your Return Policy?

If for any reason, you are not completely satisfied with your purchase, we are happy to accept your return or exchange within 14 days of delivery for a refund to your original method of payment. Please note:

  • Items marked as Final Sale cannot be returned or exchanged.

  • Items must have all tags attached and be returned in original packaging.

  • Gowns must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, pin marks, damage or odor.​​

5. How do I initiate my return?

  • Contact us directly at hello@ouiwed.co to initiate your easy return. 

  • Place your item into its original packaging and ship to our provided return address.

  • For wedding dresses, a $25 restocking fee will be deducted from the amount of your refund. For jewelry and accessories, a $10 restocking fee will be deducted.

609.365.7006

hello@ouiwed.co